NEKSOR / SERVICES

Custom Telegram bot development

Turn a conversation into a clear customer journey: choose a service, submit a request, check progress and get an answer. We design Telegram bots around your workflow, with staff involvement wherever a human decision is needed.

Discuss your bot

01 / YOUR TASK

What we can help with

Enquiries and bookings

Help customers choose a service, provide the essentials and reach the responsible employee.

Customer portal

Keep agreed statuses, history and available documents in one place.

Team workflows

Assign enquiries, notify staff and reply to customers through the bot.

What you receive

Conversation flows, navigation and a way to resume unfinished enquiries.
Forms, input validation and request cards for your team.
Agreed notifications, statuses and access roles.
Tested workflows, deployment, source code and documentation within the agreed scope.

How we work

Define your audience, bot tasks and staff responsibilities.
Agree conversation flows, request fields, navigation and acceptance criteria.
Build the bot and any separately scoped integrations.
Test repeat starts, failures, access controls and handover, then launch.

02 / SCOPE & ESTIMATE

What determines the cost

We estimate workflows, roles, languages and integrations separately. A first release can focus on one form and a staff notification, with a portal and advanced features in later stages.

Scope considerations

A scripted bot, an AI assistant and a Mini App are different scopes. Hosting, paid APIs, payment fees and maintenance are separate items. The final scope and price are agreed in a proposal.

What to bring to the conversation

Describe the audience, the action a customer should complete and who receives the enquiry. List connected systems and share a conversation example without personal information.

Discuss your task

Before we start

Do I need a scripted bot or an AI chatbot?

A scripted bot follows predefined steps. AI can interpret free text and answer using a knowledge base. Knowledge preparation, response boundaries and quality checks are additional work.

Can staff reply through the bot?

Yes. We can route conversations to assigned staff, restrict access and make the transition between automation and a person clear.

Are CRM, payments and a Mini App included?

They are scoped separately. A Mini App is a web interface inside Telegram, useful for a complex catalogue or portal. Payment provider availability is checked before implementation.

How much does a Telegram bot cost?

Cost depends on workflows, roles and integrations. We define a first release, then estimate development, testing and deployment. Hosting, licences and AI usage are listed separately.

Can the bot support multiple languages?

Yes. We agree the default language, automatic selection and a manual language switch, then check content and workflows in each language.